Botanica Culture Care Club

You are automatically upgraded to Gold or Diamond membership once you have accumulated the required points for each membership level.

Redeeming points does not count towards the total accumulated points you have in order to upgrade.
If you wish to upgrade your membership, then you must earn enough points to reach the next membership level.

You can check your points and membership on your My Account page.

To see your points and membership details:

1. Go to My Account on the upper-right corner of the website next to the Shopping Cart icon.
2. Go to Points. You can see your Points and Membership details on this page.

Step 1

• On the check out page, look for the “Apply Points” input box and button near your cart items. Make sure you are logged in to your account to view how many points you have.
  

• Input the number of points you wish to use then tap on “Apply Points” button. You cannot go beyond the number of points you have available to apply for the discount.

 

Step 2

• Once applied it will reflect on your cart total of how much the discount is according to your points you input (100 points = $1)
• You can remove or change how much points you will use if you wish in the “Apply Points” input box.
• If your satisfied with the points you want to use; you can tap “Proceed to checkout” to go to the checkout page with the points applied to your cart.

 

Step 3

• In the Checkout page, you can still check if the points have been applied under the Your Order section.
• You can also remove the points discount if you want, however you must go back to the Cart page to re-input points again to apply any discount.
  

 

• If your satisficed with your order, tap on the “Place Order” button to proceed to payment
  

You can find your referral link on your My Account page.

To see your referral link:

1. Go to My Account on the upper-right corner of the website next to the Shopping Cart icon.
2. Go to Points. You can see your Referral Link in this page.

When you refer a friend to BCC, you earn points as soon as they click on your referral link and make a new account on our website.

To get the referral points:

1. Your friend must click on your referral link to start the process. This will link to the website.
2. Go to My Account on the upper-right corner of the website next to the Shopping Cart icon.
3. Your friend must Register for a new account.
4. Once registered, you will get your referral points.

You earn 1 point for every S$1 spent on online purchases from our web store (not for retail purchases). Points earned are based on your Order subtotal, excluding discounts and shipping fees.

For Pearl members: Your BCC membership tier will never expire.

For Gold and Diamond members: Your BCC membership tier will expire after 12 months from the day you  upgraded to that tier.

 

• If your points still meet the requirements for a membership tier, your membership will refresh a day after the expiration date. If your points do not meet the requirements then your tier will be downgraded (if you are a higher tier) or expire as normal.

Your points will never expire. Use them as you earn them or save them up for a larger purchase in the future. It’s up to you!

Yes, your points will be deducted.

Points from different accounts cannot be combined and are not transferable.

Unfortunately not. You only earn points when you purchase via the Botanica Culture website, botanicaculture.com.

You receive your Birthday points when you set this up in your Account details. You will be given the points on your birthday month.

To setup your birthday details:

1. Go to My Account on the upper-right corner of the website next to the Shopping Cart icon.
2. Go to Account Details then go to the Date of Birth data field.
3. Set your Date of Birth. Take note that once your birthday is set up you cannot edit it further.

A successful referral occurs when a referred friend creates a BCC membership account. Once your friend has created his account you will receive the points.

A referred friend must be a new customer who has not previously purchased products from the Botanica Culture website. 

The referred friend and the referrer cannot be the same person. The referred friend must have a different email address and different billing and shipping information to the referrer.

The referrer must know the referred friend as a friend, family member or relative.

A referral can be rejected if we identify dishonest acts or violations of the BCC membership programme, such as creating fake accounts and/or duplicate accounts.

Botanica Culture has the right to change the terms and conditions and/or terminate the BCC programme with three months’ notice.

This loyalty program starts on August 28, 2021.

The Botanica Culture Care reward system does not apply to our stockists/distributors.